We want you to love your TROVY piece. If something isn’t right, here’s how we handle it.

Damaged or wrong item

If your order arrives damaged, defective or different from what you ordered, contact us on WhatsApp within 48 hours of delivery with photos. We will replace it or refund you in full, including delivery fees.

Change of mind

Unused items from the Signature Collection can be exchanged within 7 days of delivery, in their original packaging. Return delivery fees are paid by the customer.

Non-returnable items

• ONE OF ONE pieces (unless damaged or defective).
• Personalized items (unless there is a printing mistake on our side).
• Items that have been used or washed.

Refunds

Approved refunds are sent via InstaPay or wallet transfer within 5–7 working days after we receive and check the item.